Privacy Policy

Last updated: September 2026

Plumb Line Media ("we," "us," or "our") operates theplumblinemedia.com and provides marketing, website, phone answering, and lead follow-up services to home service businesses in Florida. This policy explains what information we collect, how we use it, and your choices.

Information we collect

When you contact us, book a call, or submit a form, we collect what you give us: name, business name, trade, phone number, and email address. If you call our demo phone line, the call may be recorded and transcribed so we can review how the AI receptionist performed.

When we provide services to a client business, we may process information about that business's customers (names, phone numbers, addresses, job details) on the client's behalf, only as needed to deliver the service.

How we use it

We use your information to respond to you, schedule and hold calls, deliver the services you hired us for, send service-related messages, and improve our systems. We do not sell your personal information.

Text messages (SMS)

If you give us your phone number and agree to receive text messages, we may text you about your inquiry, appointments, account updates, and the services you have asked about. Message frequency varies. Message and data rates may apply. Reply STOP to opt out at any time. Reply HELP for help.

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

Sharing

We share information only with service providers that help us run our business (for example, phone, messaging, CRM, and hosting providers), and only to the extent needed to provide our services. These providers are not permitted to use your information for their own purposes. We may also share information if required by law.

Cookies and analytics

Our website may use analytics tools to understand how visitors use the site. This data is aggregated and does not identify you personally. You can disable cookies in your browser settings.

Data retention

We keep your information as long as needed to provide services and meet legal obligations, then delete or anonymize it.

Your choices

You can ask us to update or delete your personal information at any time. Text STOP to any message from us to stop receiving texts. To make a request, contact us using the details below.

Contact

Plumb Line Media
Florida, USA
hello@theplumblinemedia.com

Changes to this policy

If we update this policy, the revised version will be posted at this URL with a new date at the top.