Terms and Conditions
Last updated: September 2026
These terms apply to your use of theplumblinemedia.com and to the services Plumb Line Media ("we," "us," or "our") provides. By using the site, contacting us, or signing up for services, you agree to them.
1. Services
We set up and manage marketing, website, Google presence, review, phone answering, and lead follow-up systems for home service businesses. The specific scope, deliverables, and pricing for each client are set out in that client's service agreement or proposal, which controls if it conflicts with these terms.
2. Fees and payment
Setup fees are due before work begins. Monthly fees are billed in advance each month. Advertising spend is paid by the client directly to the ad platform and is separate from our fees. Late payments may pause service.
3. Term and cancellation
Service is month to month after setup unless your agreement says otherwise. Either party may cancel with 30 days written notice. Setup fees are not refundable once work has started.
4. Client responsibilities
You agree to provide accurate business information, timely access to accounts we need to do the work, and to keep your licenses and insurance current. You are responsible for the content you approve and for how your staff use the systems we set up.
5. Accounts and ownership
Your business accounts (Google, phone numbers, domain, reviews) stay yours. If we register anything on your behalf, we will transfer it to you on request. Our internal tools, templates, and processes stay ours.
6. Text messaging (SMS) terms
By providing your phone number and opting in, you agree to receive text messages from Plumb Line Media about your inquiry, appointments, account updates, and the services you have asked about.
- Message frequency varies.
- Message and data rates may apply.
- Reply STOP to cancel at any time. You will receive one final message confirming you have opted out.
- Reply HELP for help, or contact us at hello@theplumblinemedia.com.
- Carriers are not liable for delayed or undelivered messages.
- See our Privacy Policy for how we handle your information. Mobile information will not be shared with third parties or affiliates for marketing or promotional purposes.
7. AI receptionist
Our AI receptionist answers calls, takes messages, and books appointments. It is a tool, not a person, and may make mistakes. Calls may be recorded and transcribed. You are responsible for telling your callers that calls are recorded where the law requires it.
8. No guarantees on results
We work on rankings, reviews, response time, and lead follow-up. We do not control Google, ad platforms, or homeowners, and we do not guarantee a specific rank, number of leads, or amount of revenue.
9. Liability
To the fullest extent the law allows, our total liability for any claim related to our services is limited to the fees you paid us in the 3 months before the claim. We are not liable for indirect, incidental, or consequential damages, including lost profits.
10. Website use
You may not misuse this website, attempt to access it without authorization, or use it to send spam. Site content is ours and may not be copied without permission.
11. Governing law
These terms are governed by the laws of the State of Florida. Any dispute will be handled in the state or federal courts located in Florida.
12. Changes
We may update these terms. The current version will always be posted at this URL with the date at the top. Continued use of the site or services after a change means you accept it.
Contact
Plumb Line Media
Florida, USA
hello@theplumblinemedia.com